Business Breakfast: Financial Sector 2030: Will Onboarding Become Invisible?
Financial Sector 2030: Will Onboarding Become Invisible?
(AI agents, GenAI, embedded finance, digital identity)
A discussion on the future of onboarding in the financial sector — in 2030, will customer acquisition still be a “process,” or rather an invisible part of the user experience, powered by AI agents, GenAI, digital identity, and embedded finance?
Event agenda:
9:00–9:20
Registration & Networking
Coffee, breakfast, and informal conversations in a closed, invite-only format.
9:20–9:30
Opening Remarks
Welcome by a representative of FinTech Poland
Brief context-setting:
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Regulation vs. customer experience
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AI agents and GenAI as the new interface of the financial sector
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Will banks hand over onboarding to platforms?
9:30–10:20
Panel Discussion (45–50 min): Invisible Onboarding 2030: Who Controls the Customer Relationship?
Discussion topics:
- Will onboarding become fully automated thanks to AI agents?
- GenAI as a communication layer – will forms disappear?
- Digital identity and reusable KYC – realistic scenario or regulatory utopia?
- Embedded finance – will platforms (e-commerce, big tech, fintech) take over onboarding?
- Security vs. frictionless UX – is this still a trade-off?
- Are banks ready to entrust part of the customer relationship to AI-driven tools?
Moderator: Representative of FinTech Poland / independent market expert
10:20–10:35
Q&A Session
Interactive discussion with participants (open format, no slides).
10:35–11:30
Coffee & Networking
